Shipping policy


Domestic Orders:


Shipping Cutoffs & Policies

Kcaps.com shipping cutoff time is 12pm EST, while we try to ship every order the same day, it may take 24-48 hours to complete fulfillment of your order, not including weekends or holidays.

After the fulfillment time is when the shipping time is started. Orders placed with overnight shipping adhere to this cutoff rule, and will not be delivered on weekends. If you need Saturday delivery, please email us at info@kcaps.com to make special arrangements.

EX: A package ordered on Friday- Sunday at 12:00 pm EST or later, will not be fulfilled until Monday or Tuesday of the following week.  

Kcaps.com is not responsible for orders that are not received due to being absent during your scheduled delivery time. Once your order is shipped, you will receive an email with your tracking information. Please use this information to keep track of your package and schedule any necessary shipping arrangements with the shipper. If you do not receive shipping information within 48 hours, please contact us at info@kcaps.com 

Kcaps.com is not responsible for refunding the shipping charges once an order has been shipped. If an order is canceled after it has already been shipped or marked as shipped by the delivery service, shipping will not be refunded or included in the total amount refunded. 

 

International Orders:

FedEx International: 6-15 Business Days.

International orders shipping window is 48 hours.